Special Conditions

When booking a flight with KLM, you agree to our General Conditions of Carriage for both you and your baggage. Make sure to read these additional conditions as well.

Special Conditions form part of the General Conditions of Carriage. Special Conditions contain the applicable rules that arise from local laws and regulations and that apply specifically in a particular country or region. Special Conditions may therefore deviate from the General Conditions of Carriage. You are expected to always read both the General Conditions of Carriage and the applicable Special Conditions of the country or region where you book your ticket.

Read the full General Conditions of Carriage

Online booking

You can book flights for a maximum of 9 passengers (adults and children) per booking. Each adult may accompany an infant traveling on their lap.

Your booking is confirmed when you receive a booking reference. A confirmation e-mail containing all of the details of your booking will also be sent to the e-mail address you provided.

Keep in mind that, in accordance with the provisions of the EU regulation, the customer's right to withdrawal does not apply to airline tickets.


Fares quoted include all taxes, except where taxes are collected locally at the airport. Fares are only guaranteed when you have a booking reference.

Online payment

To pay online, you need a debit or credit card. The payment will be debited immediately from the card by KLM. In some countries, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods.

Payment is fully secured by encryption conforming to the highest industry standards.

Special conditions for the Brazil website

In addition to our General Conditions of Carriage, the following applies:

Article 9.1

The passenger will not have access to the Security Restricted Area, as well as boarding the aircraft in case of refusal to submit to the Civil Aviation security inspection, under the responsibility of the aerodrome.

Article 10.1.2.c

Except in the cases provided for in treaties, conventions, international agreements, and in Resolution No. 461 of the National Civil Aviation Agency (ANAC), it is forbidden to board an armed passenger, and the carriage of firearms and ammunition must be carried out in accordance with the procedures provided for in said Resolution for the dispatch of firearms and ammunition. In this case, the passenger must appear at the Federal Police office at the airport in advance of check-in. At the air operator's check-in counter, the passenger must present the unloaded firearms and the firearm dispatch authorisation form issued by the Federal Police. All procedures adopted must comply with ANAC Resolution 461.

Article 18


In case of boarding passengers held in custody by police authorities, the air operator shall follow the standard procedures adopted by Resolution No. 461 of the National Civil Aviation Agency (ANAC).