About KLM

Here, you’ll find general information about KLM in your country.

Identification number

KLM – Royal Dutch Airlines - CNPJ 33.643.420/0001-45

Address for notifications

Avenida Chedid Jafet, 222, Building B, cj 21

Vila Olímpia – São Paulo/SP

CEP 04551-065

Claims

To contact the KLM Customer Contact Centre directly for a complaint or compliment please use our webform.

Make a request

Service at the airport

São Paulo International Airport

Airport André Franco Montoro

Rodovia Hélio Smidt s/n – Guarulhos/SP

Terminal 3 - 2º Floor (Borading) - Island H

Daily 13:20 to 19:00

Rio de Janeiro International Airport

Airport Antonio Carlos Jobim (Galeão)

Av. 20 de Janeiro s/n - Terminal 2 - 2° Floor

Ilha do Governador - RJ

  • Monday: 08:00 to 11:40 / 13:00 to 15:40 / 17:20 to 19:50
  • Wednesday: 08:00 to 11:40 / 13:00 to 15:40 / 17:20 to 19:50
  • Thursday: 08:00 to 11:40 / 13:00 to 15:40 / 17:20 to 19:50
  • Friday: 17:20 to 19:50
  • Saturday: 08:00 to 11:40 / 13:00 to 15:40 / 17:20 to 19:50
  • Sunday: 08:00 to 11:40 / 13:00 to 15:40 / 17:20 to 19:50

Tuesday : closed

Fortaleza International Airport

Airport Pinto Martins

Av. Senador Carlos Jereissati, 3.000

Terminal 1 – Fortaleza/CE

2 hours before take-off and 2 hours after landing