Important Travel information

Please carefully read the travel information below. This information was revised in January 2018.

Baggage

Would you like to know more about your baggage allowance? See how much baggage you can take, plus our fees and discounts for extra bags and special baggage.

Check-in and baggage drop-off times

Check-in time Passengers are asked to arrive well in time before departure at KLM’s check-in location and boarding gate, no later than the time as indicated by KLM. Check-in times vary per airport. Also, check-in times may vary if your flight is being operated by a partner airline; please check the corresponding websites for correct check-in times. You will find the operating airlines on your booking confirmation. If passengers do not check in or arrive at the boarding gate on time, KLM is entitled to cancel the space reserved for the passengers.

View check-in and baggage drop-off times

Delay, cancellation and denied boarding

KLM will always do anything possible to avoid delay, cancellations or denied boarding. However, in case this may happen to you, KLM will offer assistance and compensation, depending on the duration of the delay and the duration of your flight. For more information on rights of passengers with regard to compensation and/or assistance, read the Assistance and Compensation page. Please make sure that your contact details are available to us, so we can inform you directly.

For delays, flight cancellations and denied boardings of passengers in Brazil, ANAC Resolution 400 from 13th of December 2016 is applied.